Job Summary

Recognised by the Financial Times as one of the FT1000 Fast growing companies in Europe in 2022 and 2023, Intent HQ is a leader and innovator in Customer AI Analytics and Data Science with a blue chip international enterprise customer base and solid financial backing from our investors. Our mission is to become the world’s preeminent Customer Intent platform by bringing together privacy-first signals intelligence, proprietary behavioural AI/ML analytics & uniquely accessible enterprise insights into a single platform that organisations will use to build more genuine, sustainable and profitable relationships with their customers. . Our initial focus solved problems for clients in the telecommunications sector, including Verizon & Orange. We have since expanded into the Financial Services, Retail and Social Media sectors including HB Reavis and Zurich Group as clients to name a few.

Our clients typically have tens of millions of customers and billions of interaction events each day. We have developed our platform to handle data at this enormous scale efficiently. Intent HQ is unique because we've focused on understanding customer interaction data. We do the hard-specialised work leaving our clients free to focus on integrating the insight into their business, with one Client seeing an additional £26m annual revenue as a result of using our products and services.

Intent HQ is an exciting place to work, we are very proud to have made our debut on the FT1000 Fastest Growing Companies in Europe for 2022 and 2023. We have a talented team of circa 110 people and growing, based in & around London, Barcelona, Lisbon, New York ahd Tel Aviv, collectively speaking over 15 languages!

Why Join Us?

• Exciting Work Environment: We work on cutting-edge technology at the intersection of AI and data analytics.

• We are Winners: AI Company of the year 2024 & finalist for 2025 - results coming soon! Winners of Best inTech Employer Women in Tech awards 2022 & 2023 & awarded Highly Commended in 2024

• Impactful Role: Take leadership & shape our strategy for Client Success in one of our most exciting territories

• Growth Opportunities: Advance your career in a fast-paced, innovative industry.

Intent HQ are searching for a dynamic VP, Client Success. This is a global leadership role responsible for driving client success and maximising return on investment through the adoption of innovative AI and analytics solutions. You will lead cross-functional teams, including Account Management, Pre-Sales, Applied Analytics, and Customer Success, to deliver transformative outcomes for clients. By leveraging deep domain expertise and thought leadership, the VP, Client Success will enable us to achieve customer-first futures and generate significant business value.

Key Responsibilities

Strategic Leadership

• Develop and execute a comprehensive business plan aligned with the organisation’s long-term vision.

• Lead global client teams to deliver exceptional results in customer engagement and ROI.

• Act as a strategic advisor to clients, providing technical vision and thought leadership in AI and analytics.

• Drive adoption of cutting-edge technologies and methodologies to maintain competitive advantage.

Client Success & Relationship Management

• Build credibility with clients by delivering measurable business outcomes.

• Foster long-term partnerships across diverse industries, ensuring client satisfaction and retention.

• Collaborate with technical and commercial executives to align solutions with client objectives.

• Oversee the delivery of customer intelligence solutions that enable actionable insights.

Operational Excellence

• Manage Client Directors and ensure alignment with organisational goals.

•  Optimise processes by reducing complexity to enhance efficiency and productivity.

• Ensure compliance with ISO27001 standards and implement effective access controls over information assets.

• Oversee the implementation of robust controls over software tools used within the organisation.

Team Development & Culture

• Set the vision and strategy for the Client team, fostering a culture of innovation and collaboration.

• Hire, mentor, and develop diverse talent to build high-performing teams.

• Conduct regular staff reviews to ensure accountability and professional growth.

• Champion diversity, equity, and inclusion (DEI) initiatives within the organisation.

Sales Enablement & Messaging

• Deliver compelling sales messaging that resonates with clients across sectors.

• Inspire clients by showcasing the economic impact of technology adoption.

Business Expansion & M&A

• Lead international business expansion initiatives to unlock new markets.

• Participate in mergers and acquisitions (M&A) activities to drive growth.

Key Competencies

1. Strategic Thinking: Ability to align client strategies with long-term organisational goals.

2. Leadership: Proven experience managing cross-functional teams in dynamic environments.

3. Client-Centric Approach: Deep understanding of customer needs and delivering tailored solutions.

4. Deep Technical Expertise: Strong foundation in AI, analytics, and customer intelligence platforms.

5. Communication Skills: Exceptional ability to articulate complex ideas effectively to diverse stakeholders.

Evaluation Criteria

• Credibility with clients through demonstrated expertise and results.

• Collaborative approach, given the cross-functional nature of the role.

• Experience in start-up or high-growth environments.

• Warmth, approachability, and ability to inspire trust among clients and teams.

• Success in leading enterprise accounts and achieving measurable business outcomes.

Preferred Qualifications & Skills

1. Bachelor’s degree in related field; advanced degree preferred

2.  Certifications &/or experience as a Certified Internal Auditor (CIA) are advantageous.

3.  Over 10 years of experience in AI, analytics, customer relationship management, strategy development, and global team leadership.
   
   

Additional Attributes

The ideal candidate brings a passion for leveraging technology both for commercial and social impact. A commitment to mentorship, diversity advocacy, and creating inclusive work environments is essential.