About Intent HQ

About Intent HQRecognised by the Financial Times as one of the FT1000 Fast Growing Companies in Europe (2022–2024), and winners of both Analytics Company of the Year 2025 and AI Company of the Year 2024 at the British Data Awards, Intent HQ is a leader and innovator in Customer AI Analytics and Data Science. Backed by strong investors and trusted by a blue-chip international enterprise customer base, our mission is to become the world’s preeminent Customer Intent Engine by combining privacy-first signal intelligence, proprietary behavioural AI/ML analytics, and uniquely accessible enterprise insights into a single platform that enables organisations to build more genuine, sustainable, and profitable relationships with customers.

We began by solving complex challenges for clients in the telecommunications sector, including Verizon, O2, and Orange, and have since expanded into Financial Services, Retail, and Social Media, with clients such as HB Reavis and Zurich Group. Our clients typically manage tens of millions of customers and process billions of interactions daily. Our platform is purpose-built to handle data at this enormous scale efficiently, delivering tangible results

What sets us apart is our focus on deep customer interaction data, doing the hard, specialised work so our clients can focus on applying insight to their business strategies.

Today, Intent HQ is home to an exciting, diverse, and fast-growing team of 100+ people across London, Barcelona, Lisbon, Tel Aviv, New York, South Africa & India, collectively speaking over 15 languages.

Recent Awards & Recognition:

• Best AI Ethics & Diversity Award 2025 - AI World Series Awards

• AI Business of the Year 2025 - The National AI Awards

• Analytics Company of the Year 2025 – British Data Awards

• AI Company of the Year 2024 – British Data Awards

• FT1000 Europe’s Fastest Growing Companies 2022–2024 – Financial Times & Statista

• Top 100 Edge Computing Company 2024 – STL Partners

Why Join Us:

• Exciting Work Environment: Work on cutting-edge technology at the intersection of AI and data analytics.

• Impactful Role shaping how the company moves forward

• Growth Opportunities: Advance your career in a fast-paced, innovative industry

• Hybrid role: 3 days per week in our state-of-the-art London office plus access to the onsite gym (including towel serviced showers and changing facilities)

The Opportunity

The AI Orchestration Architect is a hybrid business & technical role responsible for designing, implementing, orchestrating and optimising intelligent AI systems composed of agents, workflows and prompts. This role sits at the intersection of multi-agent orchestration, workflow design, prompt engineering and system reliability.

You will translate ambiguous human goals into precise AI instructions, architect reusable prompt and agent frameworks, and ensure that AI agents collaborate safely, predictably, and efficiently at scale. Acting as both a linguistic architect and a systems orchestrator, you will enable reliable human–AI and agent–agent workflows across the organisation.

This role is critical to scaling AI-driven automation while maintaining clarity, safety, and performance in a rapidly evolving ecosystem.

Key Responsibilities

1. Agent Network & Workflow Orchestration 

• Design, configure, and maintain AI agent networks, including roles, capabilities, scopes, and handoff logic.

• Define how prompts, tools, agents, and humans interact within end-to-end systems.

• Ensure agents are aligned with business goals and operate within clear boundaries.

• Implement modular, reusable agent components across workflows.

2. Interaction Protocols & Governance 

• Define interaction rules between agents (communication patterns, delegation logic, escalation paths).

• Establish guardrails, validation steps, and safety mechanisms for agent-to-agent and agent-to-human interactions.

• Maintain clear documentation of protocols, decision logic, and system diagrams.

• Promote responsible AI use, including bias mitigation and safe output practices.

3. Prompt & Agent Framework Management 

• Build and maintain centralised prompt and agent libraries.

• Develop versioning, testing, and evaluation frameworks for prompts and agents.

• Maintain auditable records of changes, experiments, and system decisions.

• Ensure adherence to organisational standards for quality, safety, and performance.

4. Prompt Engineering & Instruction Architecture 

• Design sophisticated prompt chains for multi-step and multi-agent workflows.

• Translate human requirements into structured, high-reliability AI instructions.

• Create reusable prompt templates, patterns, macros, and system messages.

• Optimise prompt clarity, constraints, and instruction hierarchies to drive consistent outputs.

5. Monitoring, Evaluation & System Health 

• Monitor real-time agent behaviour, workflows, and cross-agent dependencies.

• Detect emergent behaviours—both beneficial and risky—and intervene when systems deviate from expectations.

• Track system health metrics, failure modes, anomalies, and performance trends.

• Collaborate with engineering and product teams to improve observability and monitoring tooling.

6. Continuous Optimisation & Improvement

• Analyse logs, metrics, and outputs to identify bottlenecks and inefficiencies.

• Tune prompts, agent logic, interfaces, and workflows to reduce error rates and improve reliability.

• Run experiments, A/B tests, regression tests, and evaluation suites.

• Participate in post-mortems to develop systemic fixes for workflow failures.

7. Cross-Functional Collaboration & Enablement

• Partner with product, data, engineering, and operations teams to deeply understand context and intent.

• Translate non-technical goals into precise AI-usable systems.

• Provide guidance, training, and best practices for prompt and agent design.

• Support new agent deployments and ensure seamless integration with existing systems.

• Provide insights to leadership on system performance, stability, and emerging trends.

About You

You will thrive in this role if you are:

• Exceptionally strong in written communication, logic, and structuring complex ideas.
  
  

• A systems thinker who enjoys designing modular, reusable architectures.
  
  

• Comfortable experimenting with AI systems and observing subtle behaviour changes.
  
  

• Detail-oriented, with a strong focus on safety, reliability, and predictability.

Experience & Qualifications

Experience

• 2–6 years working with LLMs, AI systems, workflow automation, software engineering, applied ML, or prompt engineering.
  
  

• Experience designing AI workflows, agent systems, or orchestration logic.
  
  

• Background in UX writing, technical writing, linguistics, scripting, or systems design is a plus.
  
  

• Exposure to multi-agent systems or orchestration platforms preferred but not required.

Technical Skills

• Strong understanding of LLM behaviour, prompt engineering, and instruction design.
  
  

• Familiarity with agent architectures, multi-agent systems, and orchestration concepts.
  
  

• Ability to analyse logs, metrics, and anomalous system behaviour.
  
  

• Familiarity with APIs, workflow tools, and system integration concepts.

Diversity & Inclusion

Intent HQ is an equal opportunities employer with an ethos of commitment to promoting and practicing diversity, equality and inclusion at work. At IHQ, different perspectives, ideas and experiences are valued and respected, with fair and equal opportunities provided for all. Our diversity and inclusion efforts have been recognised with us winning two consecutive Women in Tech UK Awards, under the Best Tech Employer (51-149 Employees)’ category & being shortlisted for the Best Employer for Parental Support award - an achievement we are very proud of. In 2024 we were nominated again for the Best Tech Employer and our in house recruiter was highly commended for the Best In house Recruiter award!

Our Culture

Working for Intent HQ, you have the opportunity to work with cutting edge technology in an environment where you are encouraged to think and act outside traditional methods. We are a growing business with a flat structure meaning everyone is visible and able to make an impact, not just in their own role, but across the business on a daily basis. We promote a collaborative, innovative and sociable culture, oriented towards performance and competitive advantage. Our DNA is made up of flexibility to all staff with a family friendly approach and focus on personal development. We have high expectations and pride ourselves on our cultural standards.

Benefits

• Flexible working

• Free breakfast daily (when in the office)

• 26 days holiday (pro rata)

• Pension scheme

• Income Protection with Employee Assistance Programme

• Life Assurance

• Oliva Mental Health platform and counselling

• Higher than statutory maternity/paternity benefits

• Work socials

• Wellbeing programme

• Cycle to work scheme

• Training opportunities