About Intent HQ

Recognised by the Financial Times as one of the FT1000 Fast Growing Companies in Europe (2022–2024), and winners of both Analytics Company of the Year 2025 and AI Company of the Year 2024 at the British Data Awards, Intent HQ is a leader and innovator in Customer AI Analytics and Data Science. Backed by strong investors and trusted by a blue-chip international enterprise customer base, our mission is to become the world’s preeminent Customer Intent Engine by combining privacy-first signal intelligence, proprietary behavioural AI/ML analytics, and uniquely accessible enterprise insights into a single platform that enables organisations to build more genuine, sustainable, and profitable relationships with customers.

We began by solving complex challenges for clients in the telecommunications sector, including Verizon, O2, and Orange, and have since expanded into Financial Services, Retail, and Social Media, with clients such as HB Reavis and Zurich Group. Our clients typically manage tens of millions of customers and process billions of interactions daily. Our platform is purpose-built to handle data at this enormous scale efficiently, delivering tangible results

What sets us apart is our focus on deep customer interaction data, doing the hard, specialised work so our clients can focus on applying insight to their business strategies.

Today, Intent HQ is home to an exciting, diverse, and fast-growing team of 100+ people across London, Barcelona, Lisbon, Tel Aviv, New York, South Africa & India, collectively speaking over 15 languages.

Recent Awards & Recognition:

Best AI Ethics & Diversity Award 2025 - AI World Series Awards
AI Business of the Year 2025 - The National AI Awards
Analytics Company of the Year 2025 – British Data Awards
AI Company of the Year 2024 – British Data Awards
FT1000 Europe’s Fastest Growing Companies 2022–2024 – Financial Times & Statista
Top 100 Edge Computing Company 2024 – STL Partners

Why Join Us:

Exciting Work Environment: Work on cutting-edge technology at the intersection of AI and data analytics.
Impactful Role shaping how the company moves forward
Growth Opportunities: Advance your career in a fast-paced, innovative industry
Hybrid role: 3 days per week in our state-of-the-art London office plus access to the onsite gym (including towel serviced showers and changing facilities)

The Opportunity

The AI Orchestration Architect is a hybrid business & technical role responsible for designing, building, and optimising intelligent AI systems composed of agents, workflows, and prompts—while simultaneously supporting the organisational transformation required to make these systems successful.

You will sit at the intersection of multi-agent orchestration, workflow design, prompt engineering, and organisational change. You will be our technical expert on agentic systems, but equally, you will be a change champion and trusted partner to stakeholders across the business as we transition to AI-native operations where humans and agents work seamlessly together.

You will translate ambiguous human goals into precise AI instructions, architect reusable frameworks, ensure AI agents collaborate safely and efficiently at scale, and help the organisation build the capabilities and confidence to embrace new ways of working.

This role is critical to scaling AI-driven automation while maintaining clarity, quality, and performance—and to bringing people along on the journey.

Key Responsibilities

Agent Architecture & Orchestration

Design and maintain AI agent networks—roles, capabilities, handoff logic, and how agents interact with each other and humans.
Build modular, reusable agent components and establish interaction protocols (delegation, escalation, safety guardrails).
Ensure agents operate within clear boundaries and meet governance and compliance standards.
Continuously evaluate and improve orchestration patterns based on real-world performance.

Prompt Engineering & Framework Management

Design prompt chains for multi-step and multi-agent workflows.
Build and maintain centralised prompt/agent libraries with versioning and testing frameworks.
Translate business requirements into reliable, structured AI instructions.
Establish quality standards and maintain auditable records of changes and experiments.

Monitoring & Continuous Improvement

Monitor agent behaviour, system health, and performance in production.
Detect emergent behaviours—both beneficial and risky—and intervene proactively.
Run experiments and A/B tests; lead post-mortems to extract learnings and improve reliability.
Connect technical improvements to measurable business outcomes.

Enablement & Change Management

As part of your team’s mandate, champion the organisation's transition to AI-native operations where humans and agents work seamlessly together.
Design and deliver training on human-AI collaboration.
Help teams reimagine their processes and identify opportunities for AI augmentation.
Build enthusiasm through clear communication and demonstrated value.

Stakeholder Partnership

Build trusted relationships across teams (product, engineering, operations, and leadership).
Translate complex technical concepts for non-technical audiences.
Align competing priorities and bring diverse perspectives toward shared goals.
Keep leadership informed on system performance, transformation progress, and emerging opportunities.

About You

You will thrive in this role if you are:

A technical expert who can also lead change: You’re deeply skilled in building AI systems, but you understand that technology alone doesn’t drive transformation—people do. You’re as comfortable coaching a colleague as you are debugging a prompt chain.
An exceptional communicator: You can translate complex technical concepts for any audience, write with precision and clarity, and present a compelling vision that gets people excited.
A systems thinker: You see connections and dependencies others miss. You design modular, reusable architectures and anticipate second-order effects.
Autonomous and ownership-driven: You don’t wait to be told what to do. You identify what needs doing, take responsibility for outcomes (not just tasks), and drive initiatives to completion.
Stakeholder-savvy: You build relationships easily, navigate organisational complexity, and influence without authority. You can work with multiple stakeholders simultaneously and manage competing priorities with grace.
Metrics-driven: You connect your work to business outcomes. You’re energised by measurable improvements and use data to guide decisions.
Detail-oriented but pragmatic: You care deeply about quality, safety, and reliability—but you also know when “good enough” is the right call to keep momentum.
Curious and adaptable: You’re genuinely excited about AI’s potential to transform work. You experiment freely, learn quickly, and stay calm in ambiguity.

Experience & Qualifications

Experience

3+ years working with LLMs, AI systems, workflow automation, software engineering, applied ML, or prompt engineering.
Track record designing and deploying AI workflows, agent systems, or orchestration logic in production environments.
Track record of influencing stakeholders at multiple levels.

A plus if you have:

Experience supporting or leading organisational change, transformation, or adoption initiatives.
Experience designing and delivering training, enablement, or coaching (formal or informal).
Background in technical writing, UX writing, linguistics, or systems design.

Technical Skills

Strong understanding of LLM behaviour, prompt engineering, and instruction design.
Strong understanding of agent architectures and multi-agent systems.
Ability to analyse logs, metrics, and anomalous system behaviour.
Familiarity with APIs, workflow tools, and system integration concepts.
Comfortable with experimentation, A/B testing, and data-driven optimisation.

Communication & Influence

Excellent written and verbal communication skills.
Ability to present complex ideas clearly to technical and non-technical audiences.
Experience building trusted relationships across functions.
Comfortable facilitating workshops, training sessions, and cross-functional discussions is a plus.

Mindset & Behaviours

Proactive and autonomous; takes ownership of outcomes, not just tasks.
Strong commercial instinct—connects technical work to business value.
Energised by helping others succeed.
Comfortable operating with ambiguity and pioneering new ways of working.
High adaptability and commitment to continuous learning.

What We Offer

Diversity & Inclusion

Intent HQ is an equal opportunities employer with an ethos of commitment to promoting and practicing diversity, equality and inclusion at work. At IHQ, different perspectives, ideas and experiences are valued and respected, with fair and equal opportunities provided for all. Our diversity and inclusion efforts have been recognised with us winning two consecutive Women in Tech UK Awards, under the Best Tech Employer (51-149 Employees)’ category & being shortlisted for the Best Employer for Parental Support award - an achievement we are very proud of. In 2024 we were nominated again for the Best Tech Employer and our in house recruiter was highly commended for the Best In house Recruiter award!

Our Culture

Working for Intent HQ, you have the opportunity to work with cutting edge technology in an environment where you are encouraged to think and act outside traditional methods. We are a growing business with a flat structure meaning everyone is visible and able to make an impact, not just in their own role, but across the business on a daily basis. We promote a collaborative, innovative and sociable culture, oriented towards performance and competitive advantage. Our DNA is made up of flexibility to all staff with a family friendly approach and focus on personal development. We have high expectations and pride ourselves on our cultural standards.

Benefits

Flexible working
Free breakfast daily (when in the office)
26 days holiday (pro rata)
Pension scheme
Income Protection with Employee Assistance Programme
Life Assurance
Oliva Mental Health platform and counselling
Higher than statutory maternity/paternity benefits
Work socials
Wellbeing programme
Cycle to work scheme
Training opportunities

AI Orchestration Architect

We’re hiring an AI Orchestration Architect to build the brains behind our AI—uniting agents, workflows, and prompts into powerful, reliable systems that turn bold ideas into real-world impact.

About Intent HQ

The Opportunity