About Intent HQ

Recognised by the Financial Times as one of the FT1000 Fast growing companies in Europe in 2022 and 2023, Intent HQ is a leader and innovator in Customer AI Analytics and Data Science with a blue chip international enterprise customer base and solid financial backing from our investors. Our mission is to become the world’s preeminent Customer Intent platform by bringing together privacy-first signals intelligence, proprietary behavioural AI/ML analytics & uniquely accessible enterprise insights into a single platform that organisations will use to build more genuine, sustainable and profitable relationships with their customers. . Our initial focus solved problems for clients in the telecommunications sector, including Verizon & Orange. We have since expanded into the Financial Services, Retail and Social Media sectors including HB Reavis and Zurich Group as clients to name a few.

Our clients typically have tens of millions of customers and billions of interaction events each day. We have developed our platform to handle data at this enormous scale efficiently. Intent HQ is unique because we've focused on understanding customer interaction data. We do the hard-specialised work leaving our clients free to focus on integrating the insight into their business, with one Client seeing an additional £26m annual revenue as a result of using our products and services.

Intent HQ is an exciting place to work, we are very proud to have made our debut on the FT1000 Fastest Growing Companies in Europe for 2022! We have a talented team of circa 100 -people (and growing!) based in & around London, Barcelona, Lisbon and New York & Tel Aviv, collectively speaking over 15 languages!

Why Join Us:

• Exciting Work Environment: Work on cutting-edge technology at the intersection of AI and data analytics.

• We are Winners: AI Company of the year 2024 & Best inTech Employer, Women in Tech awards 2022 & 2023

• Impactful Role: Directly influence the company’s legal and risk management strategies.

• Growth Opportunities: Advance your career in a fast-paced, innovative industry.

The Opportunity:

This role sits within the Product & Tech organisation at Intent HQ and partners closely with Product, Engineering, Delivery and Client Success teams.

The Product Quality Lead is responsible for ensuring IntentOne releases are reliable, measurable, and customer-ready by owning UAT, data validation, and release quality practices across a complex, multi-source data platform.

IntentOne ingests and processes diverse customer and device signals, particularly in mobile and on device contexts, so this role requires strong technical fluency, systems thinking, and a deep comfort with data objects, telemetry, and edge case behaviour.

Key Responsibilities

• Owning UAT and release quality for IntentOne, ensuring new capabilities are validated end to end across UI, APIs, data pipelines, and downstream outputs before release.

• Developing deep understanding of the IntentOne data dictionary and system behaviour (profiles, events, enrichments, audiences, opportunities, exports), and using that understanding to design robust test coverage.

• Owns the data quality of our Device SDKs, acting as a high quality triage owner for defects and incidents: reproducing issues, isolating root causes, prioritising impact, and coordinating resolution across Product, Engineering, and Data.

• Regularly reports on the health of our Device SDK signals and enrichments (i.e. our microsegments)

• Leading data validation across diverse inputs, with a strong focus on device and mobile signal behaviour, identity linkage, privacy treatments, and data freshness and integrity.

• Designing and implementing scalable QA processes, including test plans, regression suites, automation strategies, and release gating criteria aligned to the IntentOne release cycle.

• Building and maintaining the quality documentation system: versioned test cases, known issues, release notes inputs, and change logs that track how product and data behaviour evolves over time.

• Partnering with Product Operations to ensure quality practices fit within the broader delivery and documentation framework, and that every release is auditable, explainable, and repeatable.
  

What you will do:

Core Responsibilities

1. UAT ownership and release readiness

• Create and run UAT plans for each release, covering critical user journeys, APIs, pipelines, and customer-facing outputs.

• Define clear acceptance criteria and release gates with Product and Engineering, including go/no-go inputs.

• Coordinate UAT execution across internal stakeholders where required, ensuring feedback is captured and actioned.
  

1. Data object fluency and validation

• Build deep working knowledge of IntentOne’s data model and objects and how they interlock across ingestion, enrichment, opportunity generation, audience building, and activation.

• Validate data correctness, consistency, lineage, and freshness across sources, including device signals, SDK events, CRM inputs, and third party enrichments.

• Develop repeatable validation methods, including checks for schema adherence, joins, identity stitching, deduplication, and edge case handling.
  
  

1. QA process design and automation

• Build and maintain test suites: regression, smoke, integration, and data validation checks.

• Identify high value areas for automation and implement automated QA workflows in partnership with Engineering and Data teams.

• Continuously improve test coverage based on incidents, defects, feature changes, and platform evolution.
  
  

1. Issue triage and defect management

• Own defect intake and triage: reproduce, isolate, assess impact, and prioritise with clear severity definitions

• Build a triage network across Engineering, Data, Product, and Support, ensuring fast routing and accountability.

• Track defects to closure, verify fixes, and ensure learnings are captured to prevent recurrence.
  
  

1. Documentation, versioning, and change control

• Maintain versioned, audit friendly QA documentation, including test plans, test cases, validation queries, expected behaviours, and known issues.

• Produce stakeholder readable documentation that can be understood by audiences with varying technical depth and levels of English comprehension, using clear language, consistent structure, and where helpful visuals or examples.

• Ensure changes in product behaviour are reflected in documentation and release artefacts, supporting repeatable releases and customer confidence.

• Contribute to release notes inputs by translating technical changes into clear, test backed statements of what changed, who it impacts, and what to watch.

1. Mobile and device signal quality focus

• Develop targeted validation approaches for mobile and device data, including event reliability, offline and retry behaviour, SDK versions, OS variations, and privacy constraints.
  Monitor common failure modes in device data pipelines and work with Engineering to strengthen observability and resilience.

Ensure privacy and compliance-related behaviours are validated as first-class quality requirements, not afterthoughts.

Diversity & Inclusion

Intent HQ is an equal opportunities employer with an ethos of commitment to promoting and practicing diversity, equality and inclusion at work. At IHQ, different perspectives, ideas and experiences are valued and respected, with fair and equal opportunities provided for all. Our diversity and inclusion efforts have been recognised with us winning two consecutive Women in Tech UK Awards, under the Best Tech Employer (51-149 Employees)’ category & being shortlisted for the Best Employer for Parental Support award - an achievement we are very proud of. This year in 2024 we have been nominated again for the Best Tech Employer and our in house recruiter has been shortlisted for the Best In house Recruiter award!

Our Culture

Working for Intent HQ, you have the opportunity to work with cutting edge technology in an environment where you are encouraged to think and act outside traditional methods. We are a growing business with a flat structure meaning everyone is visible and able to make an impact, not just in their own role, but across the business on a daily basis. We promote a collaborative, innovative and sociable culture, oriented towards performance and competitive advantage. Our DNA is made up of flexibility to all staff with a family friendly approach and focus on personal development. We have high expectations and pride ourselves on our cultural standards.

Benefits

• Competitive - Available upon request